Abdullah Saeed (Director General of Health)

With the collaboration of the DG of Health, it is recommended to dedicate other primary health care centers as family medicine centers.ġ5 Acknowledgments Dr.

As trained family medicine doctors have started to work at Zanest FMC it is expected that the already statistically significant difference in patient satisfaction has increased further.ġ4 Recommendations Further studies are recommended to evaluate patient satisfaction at health care centers where mainly certified family medicine doctors work (Zanest FMC, Shindokha PHCC) as compared to traditional PHCCs. Journal of Retailing, 1988, 64(1): 12-40ħ Methods Questionnaire Overall patient satisfactionġ6 statements in 5 SERVQUAL dimensions Scored on a three-point-Likert scale agree, unsure, disagree Overall patient satisfaction average of the 16 statements for each patient If > 90% → patient “highly satisfied” If 80.1% to 90% → patient “considerably satisfied” If ≤ 80% → patient “moderately satisfied”ġ3 Conclusions Patients at the first family medicine center in Duhok, are more satisfied than patients at the traditional primary health care centers. SERVQUAL: a multi-item scale for measuring consumer perceptions of service quality. SERVQUAL survey – to assess patient satisfaction2 Five dimensions of SERVQUAL Tangibles – physical facilities/surrounding, equipment Reliability – ability to accurately perform the service Responsiveness – willingness to assist clients Assurance – knowledgeable, inspire confidence, trust Empathy – ability to provide individual attention, care 2Parasuraman A, Zeithaml VA, Berrz LL. Family Practice Management January 1999ĭirect interview of patients at the health care centers 4 weeks in August 2008 Measuring Patient Satisfaction: How to Do it and Why to Bother. Zanest Family Medicine Center with 2 traditional primary health care centers (PHCCs)Ĥ Methods Study population Estimated: 200 surveys for adequate validity1Ĥ04 outpatients were interviewed 199 at Zanest Family Medicine Center 101 at Barzan PHCC 104 at Shahidan PHCC 1White B. No study had evaluated its acceptance among the general populationģ Objectives Aim: compare patient satisfaction at

Al-Dabbagh, MBChB, DTM&HĢ Background Family Medicine: Specialty in N. Mohammed,'- Presentation transcript:ġ Patient Satisfaction in Duhok, Kurdistan Region of Iraq: Family Medicine Center vs. Presentation on theme: 'Patient Satisfaction in Duhok, Kurdistan Region of Iraq: Family Medicine Center vs.

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